Scripts
Pet-care intake questions that save the appointment
A practical intake script for groomers, boarding facilities, daycare, and pet hotels that want better bookings and cleaner handoffs.
Short answer
A good pet-care intake script collects owner contact details, pet details, service need, timing, health and behavior notes, prior visit history, and the next step. The script should be short enough to finish on a real call.
Intake is where trust starts
The first call teaches the client how organized the business is. A calm intake says: we have done this before, your pet will not be treated like a random slot, and the team will know what matters.
The point is not to interrogate the owner. The point is to prevent surprises.
The core script
Keep the first pass short. You can always ask deeper questions later, but you cannot recover from a call that feels like paperwork.
- What is your name and best phone number?
- What is your pet's name, breed, size, and age?
- What service are you looking for?
- Have they been here before?
- Any behavior, health, matting, medication, or handling notes?
- What days or times are easiest?
- Would you like us to book this or send the request to the team?
Why the wording matters
Ask about care notes before the appointment, not at the door. The door is busy. The phone is where you can still slow down without slowing the shop.
A good script also protects revenue. When the service need is clear, the team books the right amount of time and avoids underquoting work that should have been flagged.
Questions owners ask
Should intake questions be different for grooming and boarding?
Yes. Grooming should ask about coat, matting, size, and handling. Boarding should ask about dates, vaccines, feeding, medication, and temperament.
Can Woof use our existing intake script?
Yes. Woof can be configured around your services, questions, and handoff rules so calls sound like your shop, not a generic call center.
Turn intake into a handoff your team trusts.
Woof asks the right first-visit questions and saves the answers where your team can use them.